Our Guarantee
We stand behind the quality of our products. If for ANY reason you are unhappy with your product, please reach out and allow us the opportunity to make it right. We only use high quality leather meant to last a lifetime, durable hardware sourced within the US, and only the best Swarovski and other high end crystals.. If at any time the quality or craftsmanship does not withstand normal use (collars used on tie outs is NOT considered normal use. Chewing or crushing the collar is NOT considered normal use), please contact us about having your collar repaired.
Repairs free of charge with normal use: Lost or cracked crystal. Leather rips/breaks. Popped rivet. Loose crystal setting. Screw loose (we do loc-tite ALL our screws). Our repairs are free of charge ONLY to the original buyer of the collar. Second hand collars can be repaired, but not free of charge.
We do offer repairs for all HDC collars for a fee when things happen against normal use. Dog chewed the collar end on a double layer collar or damaged hardware for example. Want something changed or modified. Reach out and we can discuss.
Cancellations & Returns
All sales are final. We do not accept cancellations as we try to order product in as quick as possible after orders come in.
We do not accept returns. All items are custom made and cannot be resold. If for ANY reason you are unhappy with your product, please reach out and allow us the opportunity to make it right.
All collars are made to exact neck measurement. We do not refund collars for incorrect neck measurement given. Heart Dog Creations and its partners are not liable for anything beyond replacement of the product. We are not liable for any injury or death that should arise while your dog is wearing or using our product. We ship to the address listed in PayPal, please ensure this address is current prior to placing your order. We are not responsible for lost, damaged, stolen packages, or packages delivered to an outdated address. By ordering you recognize, comply, and agree to these terms and conditions.Terms & Conditions subject to change at any time.